Refund Policy

This Refund Policy describes the terms under which LCD Ultra Pro offers refunds for paid subscriptions. We want you to be satisfied with our Service.

1. 14-Day Conditional Refund Policy

We offer a 14-day refund policy on all annual subscription plans to ensure the Service is technically compatible with your setup. However, to protect our intellectual property and prevent abuse, this is not a "no questions asked" guarantee. If you are experiencing technical issues, you may request a full refund within 14 days of your initial purchase, provided you have not extensively used the core features (such as downloading exported code).

To request a refund within the 14-day period, contact us at support@lcdultrapro.com with your order details.

2. Eligibility for Refunds

Refunds are available in the following cases:

• •Within 14 days of the initial subscription purchase (money-back guarantee)
• •Duplicate charges — if you were charged more than once for the same subscription
• •Service was not provided — if we failed to deliver the Service due to technical issues on our end for an extended period
• •EU/EEA consumers exercising their statutory right of withdrawal within 14 days of purchase, provided no substantial use of the Service has occurred

3. Non-Refundable Cases

Refunds will not be issued in the following cases:

• •Code Exported: You have successfully generated and downloaded LVGL C code or project .zip files. Exporting code constitutes full delivery and consumption of the Service.
• •Refund requests made after the 14-day period has expired
• •Subscription renewals — refunds are not available for automatic renewal charges (cancel before renewal to avoid being charged)
• •Partial months or years — we do not offer prorated refunds for unused subscription time after the guarantee period
• •Account termination due to violation of our Terms of Service
• •Change of mind after you have already utilized the Service for a project
• •Incompatibility with your specific hardware that was not caused by our Service

4. How to Request a Refund

To request a refund:

• •Email support@lcdultrapro.com with the subject line "Refund Request"
• •Include your registered email address and order/invoice number (found in your Lemon Squeezy receipt)
• •Optional: Briefly describe the reason for the refund request to help us improve the Service
• •We will process your request within 5 business days

5. Refund Processing

Approved refunds are processed via Lemon Squeezy back to your original payment method. Processing time depends on your bank or card issuer:

• •Credit/debit cards: 5–10 business days
• •PayPal: 3–5 business days

You will receive a confirmation email once your refund has been processed.

6. Subscription Cancellation vs. Refund

Cancelling your subscription and requesting a refund are two different actions:

• •Cancellation — stops future charges. You retain access until the end of the current billing period. No refund is issued.
• •Refund — returns money already charged. You will lose access to paid features immediately upon refund approval.

You can cancel your subscription at any time from your account dashboard without needing to contact us.

7. EU/EEA Consumer Rights

If you are located in the European Union or European Economic Area, you have the right to withdraw from the contract within 14 days of purchase without giving any reason, in accordance with the EU Consumer Rights Directive (2011/83/EU).

However, there is a legal exception for digital content. By actively using the Service — specifically by clicking "Export" to download the generated C code — you expressly consent to the immediate performance of the contract and acknowledge that you thereby lose your statutory right of withdrawal.

8. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated date. For purchases made before a policy change, the policy in effect at the time of purchase applies.

9. Contact

For refund requests or questions about this policy:

LCD Ultra Pro
Email: support@lcdultrapro.com
Response time: within 2 business days
Website: www.lcdultrapro.com